Answers to our Frequently Asked Questions for Administrators and Parents.
Quick answers to common issues for parents and facility administrators. Please refer to our instructions pages for more detailed answers.
Yes, but only in the parent view. All child records must have a record owner, so you would be the record owner, and may be required to have a parent subscription depending on your facility settings.
We recommend that parents create their own child records for simplicity.
Yes, however if a user will be repeatedly picking up, it is strongly suggested to use the app. This is for good communication, security and safety of the children being picked up.
If a facility pays with a subscription plan, parents can add children for free with one guardian. Extra guardians or facilities using the parent plan will require a parent subscription.
Yes! Our default facility account setup is with the Parent Plan. In the Parent Plan, you can add up to two child records as the admin to test out functionality. Stay with the Parent Plan (our recommendation) and facilities won't need any subscription; parents will pay a small subscription individually.
In order to manage our subscriptions automatically, payment through the web via Stripe or app stores is our only payment option.
In your facility settings, select the Check In Message section and customize your message. Remember to check the box to activate it.
Filter your view for the relevant program. Double tap the child record, and look for the Withdrawal option below the settings section. You can withdrawal the child there.
Go to your corresponding app store for your phone or device (Google Play or Apple Store) and download the Safely Stow app. Click the Create button at the bottom, and create a parent account.
No, just friend your spouse, and have them add you as a guardian or pick-up user for the child.
Double tap on the child record to open settings. Select the Change Default Pick-Up option.
Yes, as long as the user is not the record owner, that day's pickup or the default pickup user, you may delete them.
Yes, however if a user will be repeatedly picking up, it is strongly suggested to use the app. This is for good communication, security and safety of the children being picked up.
The purpose of the app is to provide greater security and safety for the children attending a given facility. Accurate information about people authorized to pick up those children is required.
Yes, however all other guardians must be removed first.
No, no one can change a child name. Instead, just delete the record and have the parent create a new record.
Non-guardian facility admins can change the Today's Pick-Up but nothing else.
Yes, just be aware the you cannot cancel app store subscriptions from the Safely Stow app. The Google and Apple app stores only allow subscription changes within their settings.
Noooooo! Yes, you can. Although, we will miss you! App store cancellations must happen in the relevant app store, it can't be completed within the Safely Stow app. For web metered subscriptions, just tap the Go button in the metered subscription section to make changes.
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